Ensure that the fingerprint reader/scanner is clean and the concerned individual is already registered to the biometric unit. If issue still occurs, kindly contact IT Team or submit a ticket for further checking.
If the unit is still responsive through its audio response, this needs to be checked by IT for further repair/recommendation. Kindly submit a submit a ticket or Job Order for further resolution.
- Ensure that the biometric is connected to the network by checking that the encircled icon appears.
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