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General

9

How to create a Ticket?
Overview
User Flow Chart

Network

1

Manually Connect to a WIFI

Printer

2

Connection and Setup
Loan System Voucher Printing

Telco

3

Telco Billing
Intermittent Connection
Issue Reporting

CCTV

5

Online Viewing Access
Protected: Hik-Connect Application’s Interface
Protected: Ezviz Online Access Guidelines

System Concerns

1

System FAQs

Biometric

4

Employee Number
Biometric Maintenance
Updating of Timemaster Logs

Postpaid

2

Mobile Postpaid Guidelines
Mobile Data of Postpaid Line

Other Software Concerns

3

Anydesk For Computer Remote
Mobile Remote Through Anydesk
Windows 10/11 Password Expiration

ITG Policies

12

General Process Flow
Preventive Maintenance Policy
TELCO Policy

ITG Forms

1

ITG_Job Order Form

IT Group

Former Management Information System Team

Sites

Central App
Employee Portal
Loan System
Cash Management System

Quick Links

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Tickets
News & Updates
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+639985795723

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