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General

9

How to create a Ticket?
Overview
User Flow Chart
ITG Portal Site Map
Account Registration
Submit a Ticket
Ticket Status
Ratings and Feedback
Service Level Agreements

Network

1

Manually Connect to a WIFI

Printer

2

Connection and Setup
Loan System Voucher Printing

Telco

3

Telco Billing
Intermittent Connection
Issue Reporting

CCTV

5

Online Viewing Access
Protected: Hik-Connect Application’s Interface
Protected: Ezviz Online Access Guidelines
Hik-Connect Bug Troubleshooting
Footage Request

System Concerns

1

System FAQs

Biometric

4

Employee Number
Biometric Maintenance
Updating of Timemaster Logs
Troubleshooting

Postpaid

2

Mobile Postpaid Guidelines
Mobile Data of Postpaid Line

Other Software Concerns

3

Anydesk For Computer Remote
Mobile Remote Through Anydesk
Windows 10/11 Password Expiration

ITG Policies

12

General Process Flow
Preventive Maintenance Policy
TELCO Policy
Internet Usage
Job Order Policy
System Development Policy
CCTV Policy
Data Backup Policy
IT Equipment Disposal
System Concerns
Mobile Postpaid Policy
IT Asset Clearance

ITG Forms

1

ITG_Job Order Form

View Categories

Home
Docs
Printer

Printer

Connection and Setup
Loan System Voucher Printing

IT Group

Former Management Information System Team

Sites

Central App
Employee Portal
Loan System
Cash Management System

Quick Links

Documentation
Tickets
News & Updates
About Us
Terms and Conditions

Get In Touch

itg@cvmfinance.com
+639985795723

Information Technology Group

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