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General

9

How to create a Ticket?
Overview
User Flow Chart
ITG Portal Site Map
Account Registration
Submit a Ticket
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Network

1

Manually Connect to a WIFI

Printer

2

Connection and Setup
Loan System Voucher Printing

Telco

3

Telco Billing
Intermittent Connection
Issue Reporting

CCTV

5

Online Viewing Access
Protected: Hik-Connect Application’s Interface
Protected: Ezviz Online Access Guidelines
Hik-Connect Bug Troubleshooting
Footage Request

System Concerns

1

System FAQs

Biometric

4

Employee Number
Biometric Maintenance
Updating of Timemaster Logs
Troubleshooting

Postpaid

2

Mobile Postpaid Guidelines
Mobile Data of Postpaid Line

Other Software Concerns

3

Anydesk For Computer Remote
Mobile Remote Through Anydesk
Windows 10/11 Password Expiration

ITG Policies

12

General Process Flow
Preventive Maintenance Policy
TELCO Policy
Internet Usage
Job Order Policy
System Development Policy
CCTV Policy
Data Backup Policy
IT Equipment Disposal
System Concerns
Mobile Postpaid Policy
IT Asset Clearance

ITG Forms

1

ITG_Job Order Form

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How to create a Ticket?
Overview
User Flow Chart
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Submit a Ticket
Ticket Status
Ratings and Feedback
Service Level Agreements

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Former Management Information System Team

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