Inline with ITG_MEMO_2023_002, we are excited to introduce our ITG Portal with ticketing, helpdesk & knowledge-based documentations that will revolutionize the way we handle and resolve support requests. This website is designed to streamline and simplify the process, making it easier for you to get the help you need when you need it. Key Benefits…
We encourage all employees to use the company’s network responsibly to ensure a seamless internet experience for all. By refraining from bandwidth-intensive activities such as large file downloads or excessive streaming during peak hours, we collectively contribute to maintaining optimal network performance. Responsible network usage not only keeps our operations running smoothly but also demonstrates…
In the interest of maintaining a secure digital environment, we remind all employees to prioritize online security. Utilizing two-factor authentication (2FA) is a fundamental step in safeguarding your accounts and ensuring that only authorized individuals gain access. Avoid engaging with suspicious websites and refrain from visiting non-work-related sites during business hours to reduce the risk…
In a continuous effort to enhance user engagement and improve the quality of service, the ITG portal has recently introduced a rating and feedback system for closed tickets. This new feature allows users to provide valuable feedback and rate the service they received from the ITG support team. When a ticket is marked as closed,…
The ITG portal has taken a significant stride forward by introducing a comprehensive knowledge-based documentation system. This new feature empowers users with an extensive repository of information, guides, and resources covering various aspects of the portal’s functionalities. Whether you need help troubleshooting common issues, navigating through the portal’s interface, or exploring advanced features, the knowledge-based…
The ITG portal has recently unveiled a robust ticketing system, marking a significant milestone in improving user engagement and issue resolution. This new feature allows users to submit and track their reported concerns, streamlining the process of seeking assistance and ensuring a more efficient response from the ITG support team. Users can now conveniently create…
To enhance the customer service experience, ITG is currently working on the development of chat support in collaboration with Tidio. At this stage, we are in the process of testing Tidio’s capabilities using their free features. Certain chatbot supports are already active, and they contribute to the monthly limit of the chat feature. To fully…
Welcome to ITG Portal with knowledge-base documentation that serves as a compass for seekers, offering clear and comprehensive guidance to those seeking answers. With meticulously organized information, it empowers individuals to navigate complex subjects and challenges with confidence and ease.
Information Technology Group
